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Frequently Asked Questions -

Other Product Support FAQs -


For product assistance and technical support please contact us by email:

cs@vistaquestusa.com


For Warranty and repair procedures visit our warranty page.


Product Support FAQs - Digital Video Cameras

Digital Video Cameras
DV7 Video Playback on your PC.......

Q: When I playback by DV-7 videos on my PC I can hear the audio, but I cannot see the Video. What's missing?

A: When viewing your DV-7 on a Media Player such as Windows Media Player you will need an MPEG4 CODEC. A CODEC is a coder/decorder file that allow you to playback your videos.

A good MPEG4 CODEC is XviD. The XviD CODEC is available for download at no charge from Digital Digest.

What to do:

  • Download the Xvid CODEC
  • Install it, following the instructions
  • After the CODEC has been installed restart Media Player to watch your DV-7 videos

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